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CUSTOMIZED CONSULTING SOLUTIONS

Right-sized Consulting Projects Boots Productivity, Profitability

We know – the word “consulting” can carry some negative connotations. But consulting projects don’t have to be long, arduous, or expensive!

In fact, many of the stores we’ve helped required just a little fine-turning to help manage their inventory levels, improve their reporting processes, benchmark their turns and margins, or implement a stronger book rental program. Sometimes an outsider’s view can pinpoint opportunities for improvement that will dramatically enhance your store’s operating performance.

We’re Solution Providers

More than just “consulting,” indiCo goes well beyond identifying areas requiring attention within your retail environment. We recommend appropriate, real world actions to improve your store, and will even assist in implementing the changes to assure a complete resolution of your issues.

The difference is our consultants – they know collegiate retailing. They’re experienced, successful college bookstore directors themselves who are now utilizing their skills and expertise to help other stores succeed.  Most frequently, our engagements revolve around providing solutions in the following areas.

Course Materials Performance Programs
Improve sales, service, and pricing on traditional and digital course materials. This popular consulting engagement includes expert analysis and solution recommendations that will dramatically improve your Course Materials processes, and position you to lead the digital transition on your campus.

Retail Management and Operations Analysis
Breathe new life into any aspect of your retail operation. From POS systems, inventory processes, eCommerce to customer service, improved efficiency will drive your store toward lower costs and effective operation.

Financial Performance Review
All store directors should know their numbers! Our financial analysis examines your critical retail metrics with an eye toward forecasting and benchmarking for continuous improvement.

Organizational Structure
The composition of your bookstore staff can have a keen effect on your expenses and, ultimately, profitability. Based upon your store size and school enrollment, indiCo will provide you with benchmark information that will help guide your full- and part-time staff size, compensation, and modify staff titles/functions to more efficiently serve your store’s needs.

Transition Services
Is your store considering a transition to a new operational model? indiCo consultants can help to smooth the process of moving from independence to a hybrid retail model, or from a leased model back to either full-service institutional operation or a hybrid-type model.

Have questions? Contact us for more info.

Because indiCo’s consultant had comprehensive knowledge of bookstore operations, she was able to very quickly make an assessment of our bookstore operation and put together recommendations that have had immediate impact.

Laura Stevens, Director of Auxiliary Operations
Maryville University, St. Louis, MO

The solutions indiCo presented helped us turn around our declining sales in the Textbook Department. They gave us a personal step-by-step analysis of who to do it and why. The indiCo team was knowledgeable, responsive, and easy to work with. We couldn’t be happier.

Leslie Pasco, Director of Off-Campus Retail Operations
Colgate University, Hamilton, NY
SMALL CHANGES, BIG RESULTS

By downsizing inventory and increasing monthly reporting, Lyndon Lake significantly boosted SUNY Potsdam’s profitability. Read how he did it.