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CASE STUDIES
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Manage the Details, and the Profits Take Care of Themselves
Not too many people were surprised that Rita Phillips, Director of the Iowa State University Bookstore, won ICBA’s MVP for Overall Outstanding Performance in 2015 – for the second time in five years.
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Categories: Case Study | Tags: | Comments: (0) | View Count: (667)
Small Changes in Inventory and Buying Net Big Profits for SUNY Potsdam
It didn’t take Lyndon Lake, Director of The College Store at SUNY Potsdam, very long to figure out his store had an inventory problem. “Well, we had 38 different kinds of mugs, including 5 different Mom and 5 Dad mugs,” Lake said. “I’m pretty sure no one needs quite that much variety.”
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Categories: Promoting Independents, Case Study | Tags: | Comments: (0) | View Count: (705)
RMSA Retail Solutions Guides UC Davis to Dramatic Financial Improvements
Recognized as one of the most respected and innovative collegiate retailers in the country, UC Davis Stores maintains a legacy of operational excellence. A non-profit, self-funded department of Student Affairs responsible for multiple on- and off-campus stores and over 350 student employees, UC Davis Stores prides itself of excellent customer service, competitive pricing, and campus-wide collaborations.
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Categories: Promoting Independents, Case Study | Tags: | Comments: (0) | View Count: (731)
Store Uses Survey Results to Make Impressive Changes
When students at the State University of New York at Cortland speak, The College Store really listens. After conducting a Campus Satisfaction Survey earlier this year to collect students’ attitudes about both the textbook and general merchandise aspects of the campus store, management took customers’ comments to heart. They took immediate action that has resulted in improvements that staff and customers truly appreciate.
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Categories: Promoting Independents, Case Study | Tags: Satisfaction Surveys , OnCampus Research , marketing , promotions , campaigns , pricing | Comments: (0) | View Count: (1845)
04

Maryville Boosts Turns, Margins – and Profits

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Maryville Boosts Turns, Margins – and Profits
When the Maryville University Bookstore, St. Louis, MO lost its General Merchandise buyer – and then lost the funding to replace the position – staff members did the best they could to maintain the strength of those departments.
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Categories: Promoting Independents, Case Study | Tags: consulting , retail performance , margins , turns , inventory , general merchandise , convenience store | Comments: (0) | View Count: (1046)
Vassar Returns to Self-Operation to Meet Course Materials Affordability Needs
Vassar College is operating its own bookstore again after 13 years of leasing to Barnes & Noble, and they couldn’t be happier about the pricing flexibility and brand identity it’s delivered already.
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Categories: Promoting Independents, Featured, Case Study | Tags: back from lease , case study , Barnes and Noble , Vassar , independent operation , self-operation , affordable course materials , campus bookstore | Comments: (0) | View Count: (1519)
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