Staffing the campus store can be a tricky proposition. The delicate balance between payroll costs, optimizing workloads, and providing optimal customer service can be difficult for store directors to consistently manage.
indiCo’s recent survey of independent stores helps to provide some parameters of staffing level – based on the size of the store and the institution type -- that can help to guide your decisions about employee staff size and composition.
The new Organizational Structure Review Guide offers findings from a survey of independent college stores conducted in spring 2015.
The survey data is aggregated by store size based on sales and institution type to give independent stores an overview of the staffing structure and payroll spending by job category compared to similar stores. Please note that the information reported within these guidelines is directional in nature, and not intended to be construed as absolute standards for organizational structure.
Login to access the Survey Data.
To view this information, you must be a full college store member of NACS and logged in. If you are logged in and still unable to view the information please contact Member Concierge Services at firstname.lastname@example.org.
Instructions for use:
Table 1: The Overall Store Data table includes FTE Enrollment, Net Sales, Payroll, FT Headcount for employees, and Personnel Costs as a percentage of Sales. By looking at the FTE Enrollment and Net Sales categories, identify the category that’s most closely aligned to your store (Mean, Lower Quartile, Median, or Upper Quartile).
Then, follow that category in Charts 2-6 to see the specific guidelines for your store. For example: If you identified your store’s FTE Enrollment and Net Sales in chart 1 in the Lower Quartile, you’ll follow that line of data in the rest of the tables.
Positions by Category
Below is a chart of common job titles that typically fall into each of the job categories. The third column offers suggestions on defining specializations for multiple staff members with the same title. Succession plans should be established for position titles in bold font.
Position titles in bold should have a documented succession plan
Need more individualized instruction? Contact indiCo to help create your store's organizational structure or succession plan.