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ORGANIZATIONAL STRUCTURE

Use these guidelines to help make effective staffing decisions

Staffing the campus store can be a tricky proposition. The delicate balance between payroll costs, optimizing workloads, and providing optimal customer service can be difficult for store directors to consistently manage.

indiCo’s recent survey of independent stores helps to provide some parameters of staffing level – based on the size of the store and the institution type -- that can help to guide your decisions about employee staff size and composition.

The new Organizational Structure Review Guide offers findings from a survey of independent college stores conducted in spring 2015.

The survey data is aggregated by store size based on sales and institution type to give independent stores an overview of the staffing structure and payroll spending by job category compared to similar stores. Please note that the information reported within these guidelines is directional in nature, and not intended to be construed as absolute standards for organizational structure.

Login to access the Survey Data.

To view this information, you must be a full college store member of NACS and logged in.  If you are logged in and still unable to view the information please contact Member Concierge Services at membership@nacs.org.

Instructions for use:

Table 1: The Overall Store Data table includes FTE Enrollment, Net Sales, Payroll, FT Headcount for employees, and Personnel Costs as a percentage of Sales. By looking at the FTE Enrollment and Net Sales categories, identify the category that’s most closely aligned to your store (Mean, Lower Quartile, Median, or Upper Quartile).

Then, follow that category in Charts 2-6 to see the specific guidelines for your store. For example: If you identified your store’s FTE Enrollment and Net Sales in chart 1 in the Lower Quartile, you’ll follow that line of data in the rest of the tables.

Positions by Category

Below is a chart of common job titles that typically fall into each of the job categories. The third column offers suggestions on defining specializations for multiple staff members with the same title. Succession plans should be established for position titles in bold font.

Administrative
Title/Position Specialties (if multiple of the same position/title are hired)
Director/Manager  
Asst. Director/Asst. Manager Course Materials, General Merchandise, Finance and Operations, Business Development
Regional Manager  
Administrative Assistant  
Accounting Receivables, Payables, Payroll
Operational
Title/Position Specialties (if multiple of the same position/title are hired)
Operations Manager  
Shipping & Receiving Manager  
Shipping & Receiving Clerk Textbooks, General Books, General Merchandise
Warehouse Manager/Supervisor  
System Administrator/IT Manager  
Course Materials
Title/Position Specialties (if multiple of the same position/title are hired)
Course Materials Manager  
Course Materials Buyer Department, Source (online, used, new, rental), Custom Content, Print on Demand, Digital, OER
Course Materials Supervisor  
Course Materials Asst. Buyer  
General Merchandise
Title/Position Specialties (if multiple of the same position/title are hired)
General Merchandise Manager  
General Merchandise Buyer Licensed Products, School & Office Supplies, General Gifts, Consumables, Health & Beauty, Fashion
General Merchandise Asst. Buyer Licensed Products, School & Office Supplies, General Gifts, Consumables, Health & Beauty, Fashion
Technology Buyer  
Merchandising/Promotions Coordinator  
Customer Service
Title/Position Specialties (if multiple of the same position/title are hired)
Customer Service Supervisor  
Customer Service Lead  
Head/Lead Cashier  
eCommerce Sales Manager/Supervisor  
eCommerce Sales  

Position titles in bold should have a documented succession plan

Need more individualized instruction? Contact indiCo to help create your store's organizational structure or succession plan.